Where are you based?

My Electric Scooter are physically based in the USA. Our office and warehouse are both located in London, USA andTURKEY 

How do I contact you for help or advise?

If you need help buying or have a general query you can contact us via our whatsapp phone number, email or live chat in the bottom right hand corner.


Please do not hesitate to contact us

How long does delivery take?

If you place an order before 4pm we Guarantee Same Day dispatch along with Next Day Delivery*.


*Non Mainland USA delivery is 2 working days

What courier do you use and can I track my parcel?

We use USPS , Royal Mail , DHL and others  to ship our items as we found them to provide the best service. We use a Tracked & Signed service with a 1 hour time slot of your delivery.

Are your Hoverboards safe?

We at myelectricscoote make sure ALL our products are SAFE & COMPLAINT. We have our products tested in the USA to make sure they adhere to UK and world Standards.

Can I collect the item?

Hoverboards cannot be collected from our Warehouse, please contact us via email at to arrange a delivery for we are mainly an online shop

Are Hoverboards Waterproof?

Hoverboards have sensitive electrical components inside along with a lithium battery which if in contact with water can cause the Hoverboard to function intermittently, function incorrectly or completely stop functioning at all. 

We advise against using Hoverboards on any surface which is wet as this is a potential risk to causing water damage as Hoverboards are not Waterproof.

Are Hoverboards legal in the UK?

Hoverboards / Swegways are legal to purchase and use in the UK and USA. There are some restrictions on where you can use them, to know where you can and cannot use them please speak to your local council(s)

How long is the warranty?

We at my electric scooter provide a 12 Months Warranty with all our products. This warranty is with us and not any third party.


Have a look at our warranty page for more details.

What is the minimum age requirement?

We believe there is no age too young or too old to use a Hoverboard. A minimum weight of 30KG is required to activate the gyros. We do however recommend that children under the age of 14 be supervised and use safety gear.

Do you repair Hoverboards?

.At myelectricscooter we do provide all our products with a 12 months warranty, however if this has passed the warranty period then we have a repair center at which you can either send us your Hoverboard if you are not local or pop in and have it repaired while you wait.


Please give us a call for any enquiries

Can I return my item for a refund?

We allow 14 days Money Back Guarantee on brand new products quibble free. We also have an extended return period during Christmas to 28 days.